Welcome to CAYENA (“we,” “our,” or “us”).
Your privacy matters to us — seriously. This page explains how we collect, use, and protect your personal information when you visit our website or use our services.

By accessing or using our site, you agree to the terms described in this Privacy Policy.

1. Who We Are

CAYENA is a creative marketing agency based in Miami, Florida (USA) that provides digital marketing, branding, web design, and creative strategy services for small and medium-sized businesses across the United States.

Our website address is: https://www.cayenacreative.com

2. Information We Collect

We only collect information that helps us provide better service. This may include:

• Personal Information: Name, email address, phone number, company name, or social media handles that you provide when contacting us or subscribing.
• Usage Data: Pages visited, time spent, device type, browser, and location (collected automatically through cookies or analytics tools like Google Analytics).
• Communication Data: Messages you send through our forms or chat systems.

We do not sell your data. Ever.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries or service requests
• Improve our website and user experience
• Send updates, newsletters, or promotional content (only if you opted in)
• Analyze marketing performance and audience behavior
• Maintain compliance with applicable U.S. laws

4. Cookies & Tracking Technologies

Like most creative agencies, we use cookies (the digital kind, not the edible ones 🍪) to improve website performance and personalize content.

You can choose to disable cookies through your browser settings — but some parts of the site may not work perfectly without them.

5. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations. If you’d like us to delete your data, just email us at cayenacreativehouse@gmail.com.

6. Data Sharing

We don’t share personal information with third parties except when necessary to:

• Operate our business (e.g., hosting providers, email services, analytics tools)
• Comply with legal obligations or law enforcement requests

All third-party vendors are required to maintain confidentiality and comply with privacy standards.

7. Your Rights

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), including:

• Accessing the data we hold about you
• Requesting corrections or deletions
• Opting out of marketing communications

To exercise any of these rights, contact us at cayenacreativehouse@gmail.com.

8. Data Security

We use SSL encryption and secure hosting to protect your information. While no online system is 100% secure, we take every reasonable step to safeguard your data.

9. Third-Party Links

Our site may include links to third-party platforms (like Instagram, YouTube, or Shopify). We are not responsible for the privacy practices or content of those websites. Please review their own policies before sharing personal data.

10. Children’s Privacy

Our services are not intended for anyone under 16. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect new laws or changes in our practices. The “Last Updated” date above will always show the most recent revision.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle data, please contact us:

📍 CAYENA
Miami, Florida, USA
✉️ cayenacreativehouse@gmail.com

🌶️ In Short

We’re a creative agency, not a data broker.
We only use your info to create, connect, and build things that actually matter.

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